Building the enterprise environment for agentic AI

For the enterprise, the promise of agentic AI is much more than just a better chatbot. It is software agents that execute business tasks end-to-end across people, business workflows, data, and systems. The platform best-suited to run agents is built with proper CPU capacity, resilient data access, policy-aware tool use, observability, memory management, and the ability to predictably plan and scale agents.

To better understand some of these dependencies, Intel performed thousands of agentic AI workload experiments. Our initial findings create and support five practical lessons for enterprise leaders:

Agentic AI is more than LLM inference. Its enterprise value depends on the full system, task orchestration, data access, tool execution, latency management, governance, and scalable infrastructure. An agent is a goal-driven automated enterprise workflow process: It plans a multi-step task, calls tools, reads results, and retries when something fails. Enterprise agents are therefore not just an inference problem; they are a systems problem.

Most agentic AI metrics focus on evaluating the LLM used. Platform teams also need to know how long the tasks take, how many agents a fleet can support, what users experience at the end of the execution process, and how costs change as more agents work simultaneously.

A more useful enterprise view looks at six metrics:

Together, these answer the questions enterprise AI operators care about: Is the system performing as expected? How many agents can the system sustain? How should it scale to support more agents?

To gain a deeper insight into agentic AI workload performance, Intel extended Terminal-Bench , an open source benchmarking harness for evaluating AI agents with profiling, telemetry, and replay capabilities. This made it possible to understand where the agents spent time beyond LLM inference.

The benchmark extension used a deterministic record-replay of LLM responses to separate agent performance from LLM variability. LLM responses were recorded once and replayed identically across runs, reducing run-to-run variance and creating a more reliable basis for comparison.

The Terminal-Bench task mix used was intentionally broad. It included compilation, testing, database operations, Boolean logic, interpretation, ray tracing, compression, linear algebra, video transcoding, and machine learning training. That wide variety made the findings more relevant to real enterprise environments.